Privacy Policy

Last Updated: March 19, 2025

This Privacy Policy describes how Faith Masambia ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website faithmasambia.com and use our services. By accessing or using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide better services to all our users. The types of information we collect include:

Personal Information: When you schedule a session or contact us, we collect details such as your name, email address, phone number, and appointment information.
Usage Information: We automatically gather information about your interactions with our website, including your IP address, browser type, device details, and pages visited through cookies and similar technologies.
Analytics Information: We use third-party analytics tools, such as Google Analytics, to monitor website traffic and usage patterns, which help us improve our services.

2. How We Use Your Information

Your information is used to:

Provide, maintain, and improve our services and website.
Schedule and manage therapy sessions and consultations.
Communicate with you regarding appointments, updates, and relevant information about our services.
Analyze usage trends to optimize our website and enhance the user experience.
Comply with legal obligations and protect our rights.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand user behavior. Cookies are small data files stored on your device. You can manage or disable cookies through your browser settings; however, this may affect the functionality of our website.

4. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and providing our services. These include:

Calendly: Used for managing appointment scheduling.
Google Analytics: Used for monitoring website performance and usage.

These third parties are contractually obligated to protect your information and are prohibited from using it for any other purpose.

5. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Although we strive to protect your data, no method of transmission or storage is completely secure.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights and Choices

You have the right to:

Access the personal information we hold about you.
Request corrections or updates to your information.
Request deletion of your personal information.
Opt out of certain data collection and communication practices.

If you wish to exercise these rights or have any questions regarding your personal information, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Last Updated" date at the top of this page. Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Faith Masambia
Upper Hill, Mara Road, Nairobi, Kenya
Phone: +254 716 595840
Email: info@faithmasambia.com
Website: faithmasambia.com